The aviation industry is a federally regulated industry governed by Transport Canada and The Canadian Transportation Agency. 

 Air Passenger Protection Regulations ("APPR") was introduced in July 2019 in an effort to provide passengers some level of protection against airlines. 

In the event of delayed or lost baggage and flight delays, you may be entitled to compensation, loss of income, interim expenses and more. While airlines have evidently turned a blind eye on their obligations, often rejecting passengers their right for compensation, more and more caselaw in favour of passengers have emerged and continue to be published. 

Knowledge is power when attempting to recoup your losses and or receive the required compensation. To better assist you with understanding your rights under APPR can be found at https://rppa-appr.ca/eng/know-your-rights.

The Canadian Transportation Agency has an 18 month back log for any complaints filed. More and more passengers have turned to the Small Claims Court to enforce their rights by seeking relief through the honourable Court.